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We comply with all legal obligations under the Austrian Waste Electrical and Electronic Equipment Ordinance (Elektroaltgeräteverordnung – EAG-VO). Our company is properly registered and fulfills all obligations regarding the take-back, treatment, recycling, and environmentally responsible disposal of electrical and electronic equipment

1. Seller Information Vida XL Commerce Europe B.V. Managing Director: Kijo Oudshoorn Mary Kingsleystraat 1, 5928 SK Venlo, Limburg, Netherlands Email: [email protected] Telephone: +493091734921 Commercial Register: Limburg (Netherlands) Chamber of Commerce (KvK) Number: 98584669 VAT Identification Number: NL868556786B01 2. Scope of Application 2.1 These Terms and Conditions of Sale apply to all offers made by vidaXL on the website and to every contract concluded between vidaXL and the buyer through this website. 2.2 These terms and conditions will be made available to the buyer before the conclusion of a purchase contract between vidaXL and the buyer. 2.3 Offers and the conclusion of purchase contracts are conducted in German and, where applicable, in other languages. 3. Ordering and Conclusion of Contract 3.1 You place an order in our shop by following the steps specified and described by the sales platform. 3.2 After placing your order, you will receive an email from us or the sales platform confirming receipt of your order and containing your order details (order confirmation). This does not yet constitute a purchase contract. It merely confirms that we have received your order. 3.3 The purchase contract is only concluded when we accept your offer to purchase by shipping the goods or by sending an order confirmation. 4. Storage of Orders Your order data remains stored by us after the conclusion of the contract. If you have created a customer account on the sales platform, you can view your order details there. If you do not have a customer account, please contact us or the platform by email, fax, or telephone. 5. Prices and Limited Offers 5.1 All prices are final consumer prices and include statutory VAT and shipping costs. Except in cases of obvious pricing errors, the prices valid at the time of the order shall apply. 5.2 Please note that offers in our online shop may be limited in time or quantity. Details can be found in the respective product description. 6. Payment You may pay for your order using one of the payment methods offered on the sales platform. 7. Shipping 7.1 We deliver only within Austria and to countries listed, where applicable, in the delivery conditions. 7.2 The delivery address is the address specified by the buyer during the ordering process on the sales platform. 7.3 Unless otherwise agreed or stated in the product description, delivery of orders within Austria takes place within 2–10 days from receipt of your order. If delivery delays exceed 30 days, we will inform you immediately and refund the purchase price. 7.4 Delivery is subject to our being supplied correctly and on time by our own suppliers and to the unavailability not being our fault. If the goods are unavailable, we will immediately inform you and refund any payments already made. 7.5 If the buyer is purchasing for private purposes (as a consumer), the risk of accidental loss or deterioration of the goods passes to the customer upon delivery. 7.6 If the buyer is acting as a trader, the risk passes to the buyer when the goods are handed over to the carrier, and the buyer bears the risk of accidental loss or deterioration during transport. 8. Right of Withdrawal 8.1 Right of Withdrawal 8.1.1 You have the statutory right to withdraw from the purchase contract without giving any reason within 14 days from the day on which you, or a third party designated by you (other than the carrier), receive the product. 8.1.2 If your order consists of several products/packages, the withdrawal period begins only on the day on which you, or a third party designated by you (other than the carrier), receive the last product/package. 8.2 Buyer's Obligations During the Withdrawal Period During this period, the buyer must handle the goods and their packaging with due care. The products may only be unpacked and used to the extent necessary to assess their nature, characteristics, and functioning. The goods should be handled as they would be in a retail store. 8.3 Exercising the Right of Withdrawal and Associated Costs Contact the sales platform By email By telephone By post to our address By using the standard withdrawal form (see below) 8.3.2 We will promptly acknowledge receipt of your withdrawal notice. 8.3.3 We will then arrange collection or return shipment of the products and provide you with a prepaid return label. 8.3.4 If you use our return procedure, returning the goods is free of charge. If you choose to return the products yourself, the costs of such return shipment will not be reimbursed. 8.4 Seller's Obligations (vidaXL) in the Event of Withdrawal 8.4.1 We will refund the purchase price without undue delay and no later than 14 days after receiving the notice of withdrawal. We reserve the right to withhold reimbursement until we have received the goods or until the customer provides proof of return shipment, whichever occurs first. 8.4.2 If you choose a delivery method more expensive than the least expensive standard delivery option, the additional costs will not be reimbursed. 8.5 Exclusion of the Right of Withdrawal Products whose price is subject to fluctuations beyond our control Public auctions Personalized products Perishable goods Sealed hygiene products that are not suitable for return for health or hygiene reasons once opened after delivery Goods that have been inseparably mixed with other goods after delivery Sealed audio and video recordings and computer software whose seal has been broken/opened 8.6 Withdrawal Form If you wish to withdraw from the purchase contract, please complete and send this form to: I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / provision of the following service () Ordered on () / received on () Name of the buyer(s) Address of the buyer(s) Signature of the buyer(s) (only if submitted on paper) Date (*) Delete as appropriate 9. Warranty and Statutory Warranty Rights 9.1 vidaXL guarantees that the products conform to the purchase contract and meet the specifications stated in the offer. 9.2 Statutory provisions apply. The legal warranty period for defect claims is 2 years from delivery of the goods. 9.3 Any special product warranties do not affect the buyer's statutory rights relating to defects. 10. Complaints Procedure, Applicable Law and Competent Court 10.1 The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. If the customer is a consumer, the mandatory consumer protection laws of the country of their habitual residence shall additionally apply insofar as they provide greater protection. 10.2 If the customer is a trader or a legal entity under public law, the place of performance and jurisdiction shall be the registered office of our company, including proceedings involving bills of exchange and cheques. 10.3 Any complaint regarding the offer, product, or contract may be submitted through the sales platform or directly to vidaXL. vidaXL will review the matter and, where appropriate, provide a solution within a reasonable period of time. 10.4 Consumers may also submit disputes through the European Online Dispute Resolution (ODR) Platform (Online Dispute Resolution | European Commission). 10.5 Austrian courts shall have jurisdiction over all disputes arising out of this contract.

The protection and security of your personal data are of the highest priority to us. Below, we inform you, in accordance with Article 13 of the General Data Protection Regulation (GDPR), about the processing of your personal data in connection with sales conducted by Vida XL Commerce Europe BV on the mediamarkt.de platform. 1. Data Controller The controller within the meaning of Article 4(7) GDPR is: "Vida XL Commerce Europe BV Data Protection Officer Mary Kingsleystraat 1, 5928 SK Venlo, Netherlands Phone: +49 3022409353 Email: [email protected]" Note: Vida XL Commerce Europe BV and the platform operator (mediamarkt.de) act as independent data controllers within the meaning of the GDPR. 2. Collection and Use of Personal Data Your personal data is collected either by the platform or directly by vidaXL when you place an order or contact us. a. Legal Bases for Processing Data processing is carried out in accordance with Article 6(1) GDPR, in particular: • Article 6(1)(b): For the performance of a contract or to take steps prior to entering into a contract • Article 6(1)(f): Based on our legitimate interests (e.g., efficient delivery processes and fraud prevention) • Article 6(1)(c): To comply with legal obligations (e.g., tax and commercial record-keeping requirements) b. Data Collected The following personal data is transmitted to us by the platform and processed by us, as it is essential for fulfilling your order: • First and last name • Billing and delivery address • Email address • Phone number c. Purpose of Processing We process your personal data in particular for the following purposes: • Processing and delivering your order • Handling service requests and complaints • Compliance with legal obligations (e.g., warranty and tax requirements) • Communicating with you regarding inquiries or support cases 3. Data Retention Period We generally retain your data until the expiration of statutory retention periods. These include in particular: • Retention periods under applicable tax laws (e.g., for tax-relevant documents) • Retention periods under applicable commercial laws (e.g., for business correspondence) • Applicable statutory limitation periods for contractual, warranty, and other legal claims Data will only be retained beyond these periods if you have expressly consented or another legal basis exists (e.g., legitimate interest). During the retention period, your data will only be accessed or processed upon request by authorities or at your explicit request. 4. Disclosure of Personal Data to Third Parties Your personal data will only be disclosed if: • It is necessary for contract performance (Article 6(1)(b) GDPR), e.g., to logistics service providers • There is a legitimate interest pursuant to Article 6(1)(f) GDPR (e.g., fraud prevention) • There is a legal obligation (Article 6(1)(c) GDPR) As a rule, personal data is not transferred outside the EU. Should such a transfer become necessary in exceptional cases (e.g., intra-group processing), vidaXL will ensure an adequate level of data protection through appropriate safeguards, such as EU Standard Contractual Clauses. 5. Your Data Protection Rights As a data subject under the GDPR, you have the following rights at any time: • Right of access (Article 15 GDPR) • Right to rectification (Article 16 GDPR) • Right to erasure ("right to be forgotten", Article 17 GDPR) • Right to restriction of processing (Article 18 GDPR) • Right to data portability (Article 20 GDPR) • Right to object (Article 21 GDPR), e.g., to direct marketing or processing based on legitimate interests • Right to withdraw consent at any time (Article 7(3) GDPR) To exercise these rights, please contact: [email protected] or by post using the address specified in Section 1. You also have the right to lodge a complaint with a data protection supervisory authority. In Austria, the competent authority is: Austrian Data Protection Authority (Österreichische Datenschutzbehörde or DSB). Address: Barichgasse 40-42, 1030 Vienna, AustriaPhone: +43 1 52 152-0 Email: [email protected] 6. Applicability of mediamarkt.de's Privacy Policy For any additional data processing activities, particularly those relating to user accounts, tracking, or personalized advertising, the platform operator mediamarkt.de is solely responsible. Please refer to MediaMarkt's privacy notice available on its website for further information.